Patient Experience

What is Patient Experience?

Your patient experience is not just about your medical care.  Everything that happens while you’re at the hospital affects your experience, such as:

• Having your doctor or nurse clearly explain your care to you and your family
• Receiving help when you need it
• Getting answers to your questions about medications
• Having a clean room
• Sleeping well at night because it’s quiet
• Understanding what you need to do at home to recover

Every staff member at Scenic Mountain Medical Center is committed to delivering a great experience to every patient. Here are our most recent patient experience scores, compared to other nearby hospitals and the Texas average score:

^{Source: U.S. Centers for Medicare & Medicaid Services (CMS) Hospital Compare, April 2023. Data is from 07/01/2021 to 06/30/2022.}

^{The U.S. Centers for Medicare & Medicaid Services (CMS) requires hospitals to survey patients on their experience using the questions above (HCAHPS - Hospital Consumer Assessment of Healthcare Providers and Systems). The aim is to help improve hospitals’ quality of care through easy-to-understand data on hospital performance and quality information from patient perspectives.}    

Timely Care in the Emergency Department

These measures show how often or how quickly Scenic Mountain Medical Center provide care for patients.

^{Source: U.S. Centers for Medicare & Medicaid Services (CMS) Hospital Compare, April 2023. Data is from 07/01/2021 to 06/30/2022.}