Patient Experience

What is Patient Experience?

Your patient experience is not just about your medical care.  Everything that happens while you’re at the hospital affects your experience, such as:

  • Having your doctor or nurse clearly explain your care to you and your family
  • Receiving help when you need it
  • Getting answers to your questions about medications
  • Having a clean room
  • Sleeping well at night because it’s quiet
  • Understanding what you need to do at home to recover

Every staff member at Scenic Mountain Medical Center is committed to delivering a great experience to every patient. Here are our most recent patient experience scores, compared to other nearby hospitals and the Texas average score:

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Source: U.S. Centers for Medicare & Medicaid Services (CMS) Hospital Compare, April 2023. Data is from 07/01/2021 to 06/30/2022.

The U.S. Centers for Medicare & Medicaid Services (CMS) requires hospitals to survey patients on their experience using the questions above (HCAHPS - Hospital Consumer Assessment of Healthcare Providers and Systems). The aim is to help improve hospitals’ quality of care through easy-to-understand data on hospital performance and quality information from patient perspectives.    

Timely Care in the Emergency Department

These measures show how often or how quickly Scenic Mountain Medical Center provide care for patients.

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Source: U.S. Centers for Medicare & Medicaid Services (CMS) Hospital Compare, April 2023. Data is from 07/01/2021 to 06/30/2022.